Terms & Conditions.

1. Acceptance of Terms

Please read these Terms and Conditions (“Terms”) carefully before using https://bumbush.com (“the Website”) or any services from Bumbush (“us”, “we”, “our”, or “Company”).

Your access to and use of our Website and services, including pet care and café services, is conditional on your acceptance of and compliance with these Terms. By accessing the Website, booking a service, or clicking “I Agree”, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Disclaimer.

2. Definitions

Client refers to any individual or entity that registers, purchases, or uses any service or product offered by Bumbush.

Services refers to all offerings provided by Bumbush, including pet grooming, pet day care, pet boarding, café dining, pet food, treats, and related products.

3. Services and Products Overview

Bumbush is a pet café offering services for pets and their humans. Our offerings include:

• Pet grooming: bathing, trimming, nail care, and other grooming services.
• Pet day care and boarding: supervised care for pets in a safe and engaging environment.
• Café: food and beverage service for humans.
• Pet food and treats: sale of pet food, treats, and other pet-related products.

4. Pet Care Services

• Vaccination requirement: All pets using our day care, boarding, or grooming services must be up to date on vaccinations. Valid proof of vaccination is required.
• Health declaration: You must declare any known health issues, allergies, behavioural problems, or special needs at booking. Failure to do so may result in termination of service.
• Client responsibility: You are responsible for your pet’s behaviour and health. We may refuse service to any pet that poses a risk to our staff, other pets, or property. In an emergency, we will attempt to contact you or your emergency contact and may seek veterinary care for your pet at your expense.
• Liability waiver: To the fullest extent permitted by law, Bumbush is not liable for injury, illness, or damage to your pet or property arising from use of our services, except where caused by our gross negligence. You acknowledge the inherent risks of socialising pets.

5. Purchases, Payment, and Refunds

• Fees: You agree to pay all fees described at the time of booking or purchase.
• Bookings and cancellations: A valid credit or debit card may be required to secure a pet-service booking. Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee.
• Product returns: Physical products may be returned for a refund or exchange only if unopened, in original packaging, and accompanied by a receipt. Opened or used pet food and treats cannot be returned for health and safety reasons.

6. Café and Human Food

We serve food and beverages for human consumption and take care to provide safe food. However, we are not responsible for adverse reactions to food consumed on our premises. Please inform our staff of any food allergies or dietary restrictions.

7. Code of Conduct

All humans and pets are expected to behave respectfully and safely. We may ask any person or pet to leave if their behaviour is disruptive, dangerous, or violates our policies. Children must be supervised by an adult at all times.

8. Intellectual Property

All Website content, including the Bumbush name, logo, and photographs, is the exclusive property of Bumbush and protected by copyright laws.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. The courts in Pune, Maharashtra, India have exclusive jurisdiction.

Contact Us

For questions about these Terms, email info@bumbush.com.